Shipping & Returns



Returns Policy

Items must be returned or exchanged to Fab Backdrops in new, unused condition, and be in original packaging with tags attached. Shipping fees are non-refundable unless the return is a result of our error (you received an incorrect or defective item, etc.). The following items are non-returnable: One-of-a-kind items such as Red Carpet Backdrops. FabDrops, FabFloors and FabVinyl will incure a 20% restocking fee when returned. Larger items such as 10'x20' FabDrops, 8'x8' & 8'x10' FabFloors will incure a 30% restocking fee.   

Please contact us if you are unsure if the item can or cannot be returned. Please contact us within one week of receipt of a non-returnable item to report any problems. All sales become final 7 days after you receive the item(s). Returns and exchanges must be postmarked within 14 days of your receipt of the item(s).

All Returns must be accompanied by a Return Merchandise Authorization (RMA) included with your shipment back to us. To receive your RMA number please contact us right away.

We will send you confirmation via email when your return is processed, and your refund issued. Please allow 1-2 weeks to process a return and issue a refund from the time we receive your item.

Please note: Customers are responsible for paying shipping costs for returning any item.  Shipping costs are non-refundable.  You will also be responsible for the original outgoing shipping charges as well.

We strongly recommend shipping via UPS or FEDEX so you can track and insure your package. We cannot be responsible for items lost or damaged in the mail.


Shipping

 

SHIPPING TO 48 ADJOINING U.S. STATES
The FabDrops standard shipping rate above is ONLY to the contiguous United States. We apologize for the inconvenience. If you are outside of the 48 states and would like to place an order please send us a message first to get a quote on shipping.

INTERNATIONAL SHIPPING
Please Note: Only our FabDrop Backdrops (cloth material) can be shipped internationally. We can not ship our FabVinyl backdrops or FabFloors. If you want an exact quote for international shipping, please send us a message. However to make things easier for our international friends we have set up flat rate shipping for orders containing up to 3 items. Most of international customers order more than one backdrop to save on shipping.  Below are our rates, if you don't see your country you can send us a message and we can get you a quote. For heavier orders or those requiring multiple packages, an extra fee may be required.

• International shipping will be handled by USPS Global Priority Mail and will require a signature for delivery.
• All photography backdrops will ship within 7-9 business days of placing your order.
• Please Allow anywhere from 7-15 business days (on average) for delivery once your order has shipped. We do not guarantee your item will be delivered in that timeframe.
• Fab Backdrops is not responsible for shipping delays caused by the carrier or customs.

 

CANADA Flat Rate $40 up to 3 items
AUSTRALIA Flat Rate $70 up to 3 items
UNITED KINGDOM Flat Rate $70 up to 3 items
IRELAND Flat Rate $70 up to 3 items 


Please note: that buyers are responsible for any and all duties and customs charges that may be incurred. If any package is refused or unclaimed, all packages will be returned to FabDrops. Re-shipping will be at the customers expense.

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